Privacy Policy

- Data Protection Act 2018

We need to hold personal information about you on our computers systems to help us provide you with our services.

The Chief Executive is responsible for their accuracy and safe keeping.
Organisational staff have access to your records to enable them to do their jobs.
Anyone with access to your record is properly trained in confidentiality issues and is governed by a legal duty to keep their details secure, accurate and up to date.
All information about you is held securely and appropriate safeguards are in place to prevent loss.
To ensure your privacy, we will not disclose information over the telephone or email unless we are sure that we are talking to you. Information will not be disclosed to family and friends unless we have prior consent and we do not leave messages with others.

Why do we collect and use your information?

Dyslexia Gold provides online educational software. The software can be used by parents and schools to support pupils with their learning.

We use your information:

  • to support learning
  • to monitor and report on progress
  • to assess the quality of our services
  • to comply with the law regarding data sharing
  • to support you

Categories of information that we collect and hold include:

  • Personal information (such as name and date of birth)
  • Results of each Dyslexia Gold session
  • Assessment results
  • Voice recordings of child reading out loud (optional)

Collecting information

The information you provide to us will be done on a voluntary basis. In order to comply with the Data Protection Regulation, we will inform you whether you are required to provide certain information to us or if you have a choice in this.
Dyslexia Gold staff only gather personal detailed information from you so that they can support you.
All information about you is kept confidentially and we will only share this information with others if there is a statutory requirement to do so or with your written consent. Confidentiality is a fundamental foundation of all the services that we provide.
This Privacy Notice has been shared via our website so you are fully informed and can make an informed decision about sharing information with us.

Storing information

Dyslexia Gold stores information in our database and we have set periods for how long the information should be retained. Should you require further information about which systems, please contact our Chief Executive. The longest period that we can hold your information is one year after you no longer use our systems or when the account is closed, whichever comes sooner.

Sharing Information

We do not share information with anyone or any other company.
Within the company there are strict controls on who can see your information.

Requesting access to your personal data

Under Data Protection Regulations, you have the right to request access to information about them that we hold. To make a request for your personal information, please contact the execute director directly, who will arrange for this to happen within the required time.

You also have the right to:

  • The right to be informed on how we use your data
  • The right of access to your information
  • The right to rectification of your data
  • The right to erasure, you can ask us to remove your data
  • The right to restrict processing
  • The right to data portability
  • The right to object against how we use your data
  • Rights in relation to automated decision making and profiling

Data Protection Officer

As a non-statutory body, there is no legal requirement for a dedicated data protection officer. The executive director will oversee all data protection matters and ensure compliance with the legislation.

Dyslexia Gold is supported by a specialist data protection team at Global Policing who will be called upon, should the matter need specialist support. Global policing has assisted in the production of policy and procedures.

If you have a concern about the way we are collecting or using personal data, we ask that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns